In addition to a fast delivery of rental machines, Gunco has yet another strong quality: we provide good service. Gunco has branch offices in Rotterdam, Amsterdam, Goes, Veghel and Zwolle. Rental clients can contact the nearest office for the fastest service. Every branch office has a head of technical service with outdoor and indoor mechanics, allowing us to provide repair and maintenance services both on the road and in the various workshops. Due to the broad range of brands and types of machines that we carry (ranging from hand pallet trucks to reach stackers), Gunco’s mechanics are highly versatile. Training by manufacturers and training via the ROVC institute offer a significant contribution to this versatility.
From the main warehouse in Rotterdam, we supply all our branch offices including the service cars. The service cars mainly carry parts that, in our experience, have a higher rate of malfunction than other parts. If the part is not at hand, it is either at the main warehouse or at the branch office. Our computer system informs us exactly of the stock levels at each warehouse or branch office, and which orders have been placed. In case of urgency we buy the required part directly from a local supplier or we send a courier.
An important aspect of our service is that in case of any problems, we will almost always solve the problem at your business site on the same day. Might we fail in offering this quick service, we offer the possibility of replacing the machine.
Inspection and Organisation
Gunco inspects its equipment (e.g. SGS and BMWT) at least once a year and does maintenance on set times to avoid any malfunctioning. The company’s office in Rotterdam arranges these inspections while at the same acting as a knowledge base for our own people, and of course, our clients.
Due to our good contacts with most manufacturers and organizations we can place our legal questions with the right people, enabling us to provide feedback on a short term, either solving problems or providing solutions to any possible problems.